Telephone Answering Service can present challenges for you and your customers such as slow call answering, long hold times, inaccurate message taking, rude operators, mishandled calls and lack of attention to your needs. Clients have trusted America’s Answering Service for over 25 years because we understand these challenges and rise to the challenge to meet your demands. Our well selected and trained staff are the key components that make us the right solution for your company. We believe you’ll find a home for your call answering needs here
You realize that you need a telephone answering service for your business. But the hard part is finding the right one.
Our goal is to be the last telephone answering service you’ll ever need. Read on to discover why we maybe the perfect match for you.
Award-Winning Service Produces High-Quality Results
Every telephone answering service claims to provide quality service. We do too. But we’ve won the awards to back it up. As a result, we have the proof to confirm that we can produce the high-quality outcomes you seek.
This means that your business receives the highest care and intentional focus so that we can respond quickly to your callers, take accurate messages, and handle calls properly.
Our well-trained staff is the foundation that makes this all happen. And we’re 100 percent US-based, never outsourced or off-shored.
We’re also bilingual, serving you and your callers in both English and Spanish, whichever you require, whenever you need it. Whether you receive one call in Spanish a month or several of them every day, our staff can interact with your callers in their language of preference. And we do this at no extra charge.
A key to our successful telephone answering service is our fast and courteous call answering ability. We strive to exceed the best practice of answering calls within three rings, with an aim to always stay under the expectation of five.
This starts with our highly trained telephone agents. They know the importance of reacting quickly to your customers and callers. And our flex-staffing operational model allows us to quickly scale up as needed to meet the ever-changing call traffic of our clients.
You know how it goes. Your phone doesn’t ring for a half an hour, and then three calls come in at once. But with our flex-staffing empowered workforce this isn’t an issue, so it’s not a problem.
Our telephone answering service rates are competitively priced. This means that if you want cheap, go someplace else. Just remember you’ll get what you pay for.
That’s why we strive to provide you with high quality service at a fair price. And our progressive 28-day billing cycle provides a consistent invoice every time, smartly eliminating the variances that occur with monthly billing schemes that can vary as much as 10 percent from one invoice to the next.
No Contracts Provide for Maximum Flexibility
Many telephone answering services lock you in with a contract. This means that if they don’t meet your expectations you’re stuck with them—or you must pay even if you leave.
Instead, we’re so confident in the service we provide that we don’t need to use legal handcuffs to keep you from jumping ship. It’s our great service that retains our clients over the long-term, not some iron-clad contract.
The telephone answering service industry has undergone rapid consolidation in recent years, with huge corporate conglomerates snapping up many of the operations. This means that finding a hands-on, owner operated telephone answering service is becoming harder and harder.
At America’s Telephone Answering Service, we’re committed to opposing this alarming trend. We’ve always been owner operated and always will be. You benefit by working with a right-sized answering service, one that’s not too big to care and not too small to produce.
The Next Step
To learn more call us at 800-235-9315 or contact us to receive a personal quote.