Answering Service for heating and cooling companies can be a challenge if not handled by someone who understands the urgency of the call and can quickly put your clients at ease. Clients have trusted America’s Answering Service for over 25 years to care for their HVAC calls. Understanding the specific needs, how to handle each individual situation, and the patience, care, and attention of a well selected and trained staff are the key components to finding the right solution for your company. We believe you’ll find that here.
Responsive Call Handling
When one of your customers calls for help, it doesn’t matter if they’re too hot or too cold. Not really. What matters is that they receive prompt attention from your answering service. But not any answering service will do. You need your calls answered quickly and responded to appropriately by representatives who understand the urgency of your customers’ HVAC needs.
Yet if you pick the wrong answering service for your critical after-hours calls, you risk them mishandling the call or not answering it at all. What happens next? You could lose a customer because they’ll hang up and call your competition.
That’s why it’s critical to have an HVAC answering service that understands this and will treat your customers right.
Just as you wouldn’t buy cheap tools or supplies from the lowest-cost provider, you shouldn’t skimp when it comes to your answering service either—especially when it comes to hiring a professional HVAC answering service provider. But that doesn’t mean you need to break the bank either.
America’s Telephone Answering Service offers affordable prices. This is because they enjoy lower operational and overhead costs due to being the ideal size. They function in an efficiency sweet spot, being large enough to be efficient and yet small enough to provide personal care to your callers. By being right sized, they can charge reasonable rates.
In contrast, smaller operations must charge more because they’re inefficient. And larger operations need to bill more to support their burgeoning overhead.
America’s Telephone Answering Service is an owner-operated enterprise. This means the owner is available to speak directly with you to address any concerns or resolve any issues you may have with the HVAC answering service they provide. Though a customer support team is available anytime you need them, isn’t it nice to know that the owner is available too?
This never happens at the large conglomerates, whose owners are too distant. And it’s unlikely to occur at a small startup, because the owner is too busy from wearing too many hats.
25 Years in the Business
In an industry rife with consolidation and the constant turmoil that mergers and acquisitions cause, isn’t it comforting to know that America’s Telephone Answering Service has been in business for a quarter of a century. Throughout this time, they’ve provided HVAC answering service that is both personal and professional. You benefit from their consistent service record.
America’s Telephone Answering Service has access to a skilled, educated, and hard-working bilingual workforce. Every telephone representative can address your callers in either English or Spanish, as preferred by your customers.
And even if English/Spanish bilingual coverage isn’t critical for your customer base, it’s nice to know it’s there just in case. Take comfort in knowing that if a Spanish-speaking or Spanish-preferred caller reaches your HVAC answering service, they’ll treat them right.
¿Personas que llaman en español? No hay problema.
Too many answering services have contracts to lock you in and remove your choices. Why is that? Because they don’t want you jumping ship when problems arise.
Instead, a fairer and more enlightened approach is to skip the contract and just provide great service so that you’ll want to stick around for the long term. And that’s just what happens with HVAC answering service provided by America’s Telephone Answering Service.
Answering service for heating and cooling companies can be a challenge if not handled by someone who understands the urgency of the call and can quickly put your customers at ease. Clients have trusted America’s Answering Service for over 25 years to care for their HVAC calls. Understanding specific industry needs, knowing how to handle each individual situation, and having the patience, care, and attention of a well selected and trained staff are the key components to providing the right solution for your company.