FAQ’s

Getting Started

We respect the privacy of our clients and do not furnish references at this time.

Great.  1. Visit our Sign Up page. 2. You’ll receive a welcome email with your forwarding number within 2 hours during our office hours, or on the next business day if outside regular office hours. It’s that simple!

We have proudly been serving customers over 25 years.

Most accounts can start with us the same day depending on the complexity of your account. We make signup and onboarding simple and easy.

We think there are a lot of reasons, but here are the top 5 our customers mention to us:  1. We are owner-operated, with the same personal service as when we started 20+ years ago.  2. Our service levels and attention to detail are superior to the large call center conglomerates.  3. Fast call answering and minimal hold time.  4. Fair pricing and accurate billing.  5. Our owner is personally available to assist you.

No. We never ask our clients to sign a contract. Our customers choose stay with us because of the high level of service and personalized attention they receive.

No, we never charge a setup or programming fee.

Billing Payments

We bill on a 28-day cycle which corresponds to the same schedule of our payroll. Your first month will be pro-rata for the days before the first billing cycle.

We utilize time billing which is explained on our pricing page.

Yes. All incoming calls are billable because our rates are based on operator labor.

Please see our pricing page.

Yes, certain holidays operators are paid incentive pay and a holiday fee is used to recoup the additional labor expense.

We accept Visa, Master Card, American Express, Discover, and Checks.

Using The Service

Yes, our answering services is nationwide.

We provide each call undivided attention. Unlike some services, we do not place a call on hold to answer another call. If for some reason a call on your account rings over 3 times, it is answered in your company name and answered by the next available agent.

Certainly! We can transfer calls to any number you choose.  *Patching is billed at 50 cents per patch plus 50 cents per minute.

We know that your customers’ time, and your time, is valuable. Our flex-staffing model allows us to quickly scale agents available and nearly eliminate this problem faced with many answering services. Our average hold time is less than 20 seconds, and less than 10% of our calls are ever placed on hold.

Yes. You can use a different method for delivery for each person.

We have a lot of options for you to choose from. However, some delivery methods take longer and therefore will incur more operator time being billed. Emailing you a message is immediate and involves very little operator time. We can call you on your cell phone and relay the messages, however this involves more operator time. Alternatively, you may always dial in through your answering service forwarding number and retrieve them through an operator.

On our end, there is no limit. Our flex-staffing allows us to quickly and easily scale based on call volume. However, some phone companies do limit the number of calls they will forward at a time. Please check with your local phone company to determine if they limit the number of calls that can be forwarded.

Having been in business for over 20 years, we have worked with just about every vertical and specialty business out there. We train agents to service accounts in unique industries. Visit our specialties page to learn about the many types of businesses we serve.

Yes, all calls are answered in the United States. We never outsource!

We provide local area telephone numbers for most areas of the United States. In the event a local number cannot be obtained, a Toll-Free number will be provided at a cost, for you to forward your phones to us.

Yes. Live answering service has been the hallmark of our business and always will be.  We do offer sophisticated solutions for providing information to your callers, as well as voice mail and call screening without using operator time – thus reducing your bill. Ask us about these services to explore if they might benefit your business.

We always offer “live” answering, but can explore with you whether or not using a pre-operator announcement would be beneficial to you.

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