Are your services available nationwide?
Yes, our answering services is nationwide.
How quickly will my calls be answered?
We provide each call undivided attention. Unlike some services, we do not place a call on hold to answer another call. If for some reason a call on your account rings over 3 times, it is answered in your company name and answered by the next available agent.
Can you transfer or connect my calls directly to me?
Certainly! We can transfer calls to any number you choose. *Patching is billed at 50 cents per patch plus 50 cents per minute.
My other service puts me and my customers on hold all the time. Is this going to happen?
We know that your customers' time, and your time, is valuable. Our flex-staffing model allows us to quickly scale agents available and nearly eliminate this problem faced with many answering services. Our average hold time is less than 20 seconds, and less than 10% of our calls are ever placed on hold.
We have a lot of people who receive messages and they have different means of receiving messages. Will you be able to accommodate multiple delivery methods for my account?
Yes. You can use a different method for delivery for each person.
How can I receive my messages?
We have a lot of options for you to choose from. However, some delivery methods take longer and therefore will incur more operator time being billed. Emailing you a message is immediate and involves very little operator time. We can call you on your cell phone and relay the messages, however this involves more operator time. Alternatively, you may always dial in through your answering service forwarding number and retrieve them through an operator.
How many calls can the answering service handle at one time?
On our end, there is no limit. Our flex-staffing allows us to quickly and easily scale based on call volume. However, some phone companies do limit the number of calls they will forward at a time. Please check with your local phone company to determine if they limit the number of calls that can be forwarded.
Do you have expertise in specific industries?
Having been in business for over 20 years, we have worked with just about every vertical and specialty business out there. We train agents to service accounts in unique industries. Visit our specialties page to learn about the many types of businesses we serve.
Are calls answered by US-based staff?
Yes, all calls are answered in the United States. We never outsource!
Can I receive a local telephone number?
We provide local area telephone numbers for most areas of the United States. In the event a local number cannot be obtained, a Toll-Free number will be provided at a cost, for you to forward your phones to us.