We bill on a 28-day cycle which corresponds to the same schedule of our payroll. Your first month will be pro-rata for the days before the first billing cycle.
We utilize time billing which is explained on our pricing page.
Yes. All incoming calls are billable because our rates are based on operator labor.
Please see our pricing page.
Yes, certain holidays operators are paid incentive pay and a holiday fee is used to recoup the additional labor expense.
We accept Visa, Master Card, American Express, Discover, and Checks.