Answering calls for Electricians can be a challenge if not handled by the right company. Clients have trusted America’s Answering Service for over 25 years to meet the demands of discerning businesses and home owners. Understanding the specific needs, how to handle each individual situation, and the patience, care, and attention of a well selected and trained staff are the key components to finding the right solution for your company. We believe you’ll find that with us.
Electrician Telephone Answering Service
Electricians and electrical contractor service companies can benefit by having a telephone answering service handle their essential telephone communications for them. Though the critical elements of answering calls, taking messages, and dispatching emergencies are common for all sized electrical companies, the specifics vary depending on the number of employees.
Here’s a breakdown to give you some ideas of how an electrician telephone answering service can benefit your business.
Sole Proprietorship: One Electrician
Many electricians operate as a sole proprietorship. You do fieldwork, generate new business, and oversee all aspects of the operation. When you’re in the field working on a project, you can’t afford to let interruptions get in the way.
At best a ringing telephone hurts productivity. At worst it’s a distraction that could cause a mistake. For this reason, many wise electrical entrepreneurs have their answering service handle all their calls around-the-clock, 24/7. Then they block out one or two times each day to return calls, set appointments, and provide quotes.
This allows the electrician telephone answering service to work as an extension of the electrician to maximize effectiveness and bolster the bottom line.
Small to Midsized Electrical Contractors: Less than 9 Employees
Many electrical contractor businesses are under five employees, and most are under nine. They can benefit greatly by having an electrician telephone answering service as well. Though you may have someone in the office during business hours who can handle most calls, you still need backup coverage for that person during lunch, breaks, vacations, and sick and personal days. The answering service stands by to help in these situations, by answering office overflow calls.
Though your office staff can handle most phone calls during office hours, what about evenings, weekends, and holidays? This is where a 24-hour telephone answering service shines. Their experienced staff can handle all those after-hours calls, giving out information, taking messages, and dispatching emergencies as appropriate and according to your protocols.
Mid to Large Operations: 10 to 99 Employees
Larger electrical companies have the office staff to handle telephone calls during office hours. They may even be able to handle some calls on the weekends too. But it’s not practical to have someone sitting in the office evenings and third shift to answer the telephone.
These evening and overnight calls are best left to an electrician telephone answering service. Let them answer these calls for you. They can determine what can wait until your office reopens and what requires immediate attention. You can also provide them with answers to commonly asked questions, and then they’ll give out information to your callers. This saves you and your staff from the need to get involved in these types of routine inquiries.
Extra-Large Electrical Contractor Firms: Over 100 Employees
Extra-large operations with over 100 employees make up a small segment of the industry, about 2 precent. But even at their large scope it’s seldom cost-effective to pay someone to sit in the office during third shift to answer a handful of calls that may trickle in. It makes much more sense to forward these third shift calls to an electrician telephone answering service. They can handle them quickly, efficiently, and effectively for a small fraction of what it would cost for you to do in-house.
The Next Step
Regardless of the size of your operation, an electrical telephone answering service can play a key role in handling the critical phone communications that come in from your customers and prospective customers.
Contact us today to learn more about our comprehensive telephone answering service options for electricians and electrical contractors.