4 After-Hours Answering Service Benefits

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4 Benefits of an After-Hours Answering Service

Today’s consumers expect businesses to be accessible to them around the clock, 24/7. This presents a challenge since most businesses aren’t open that much, with limited hours of operation. They close for the day and their staff goes home, but what happens to their customers?

Fortunately, businesses of all sizes have options for handling after-hours phone calls and customer service requests. The best, most cost-effective solution comes from a telephone answering service that will take your phone calls after hours. Consider these after-hours answering service benefits.

1. Expand Availability

Though your staff goes home when your office closes, that doesn’t mean your phone line can’t keep working for you. The first of our after-hours answering service benefits is that it can expand your availability to provide around-the-clock coverage. This includes in the evenings and on weekends, as well as holidays too.

With the after-office hour’s availability that your answering service provides, you don’t need to worry about what happens to your customers’ phone calls when your office is closed. Through your answering service, you are available for them whenever they happen to call. This includes evenings, weekends, and holidays.

2. Improve Customer Service

People call for help when their need is the greatest. What happens if you’re not available to take that call? The answer isn’t good. People either hang up and call your competition or they’ll set and fume, getting more incensed until they can actually talk to you.

The second of our after-hours answering service benefits is improving customer service. Every business wants to offer better customer service, and every customer expects it. When you add the professional, yet economical, skills of one of today’s leading answering services into the mix, the result is around-the-clock customer service coverage that can’t be beat.

3. Better Retain Customers

Do you worry about losing business when your operation is closed? There’s no need to fret any longer. The third of our after-hours answering service benefits is that it enables you to better keep the customers you already have.

By partnering with your answering service to take your after-hours phone calls, your customers will receive the prompt attention and personal care that they expect. No longer will you need to concern yourself with them defecting to your competition when your office closes for the day.

4. Increase Profits

The fourth of our key after-hours answering service benefits is that it can actually help you increase your profits. This can occur directly through additional sales that you would have otherwise missed. It can also occur indirectly where customer service excellence today provides the path for additional sales tomorrow.

Capturing just one more order or extra sale can cover the cost of your answering service for a full month. That’s an amazing return on investment.

After-Hours Answering Service Benefits

Given these four benefits of expanded availability, improved customer service, better customer retention, and increased profits, it’s easy to see how a professional answering service can help your business thrive by covering your after-hours phone calls and customer communication.

If you want to improve your business and realize all these amazing benefits, contact us today to discover how we can serve you and your callers after office hours and 24/7 too.

Spanish Speaking Answering Service Excellence

Why All Spanish Speaking Answering Services Are Not the Same

What should you do for an answering service if most, or all, of your callers speak Spanish? You need a Spanish-speaking answering service, of course. But not all Spanish-speaking answering services are the same. There are key differences, and if you select the wrong one, you and your customers will suffer.

Though you could do an online search and wade through the hundreds of results, interviewing and vetting each possible answering service provider, do you have that much time? Probably not. But it’s too risky to hire the first one and hope they’ll work out.

You need an answering service that makes Spanish a priority, not an add-on option. Here are some key distinguishing characteristics to look for in a Spanish telephone answering service.

100 Percent Spanish Speaking Agents

You want a true Spanish speaking answering service that’s staffed by 100 percent Spanish speaking agents. Not some of them. And not at least one per shift. But all agents, every shift, 24/7. That means that whoever answers your call is ready to speak Spanish to your caller.

The last thing you want is someone who will spout off a phonetically memorized and poorly spoken phrase in Spanish as they make a hasty call transfer to a Spanish-speaking agent. Then your caller waits on hold for that one Spanish speaker to become available. That’s not service. That’s a disservice.

That’s why you should only go with a bilingual answering service that places a priority on Spanish speaking staff, hiring only articulate knowledgeable Spanish-speaking telephone agents.

Country Neutral Accents

Another concern is accents. Merely being able to speak Spanish is not good enough. You don’t want to offend your customers by subjecting them to someone at your answering service who speaks accented Spanish. This is disrespectful to your callers and hampers effective communication.

That’s why it’s critical to select a Spanish-speaking answering service that emphasizes accent-neutral speakers. Because of where they’re located, most answering services that attempt to serve the Spanish-speaking population can’t pull it off. They fall short because their reps have noticeable accents. This is unacceptable.

Miami Based and Miami Staffed

To address this, look for an answering service based in a geographic area that has a high density of educated, fluent Spanish speakers. This means they’ve positioned themselves in an ideal labor market. That allows them to attract and hire the best Spanish-speaking telephone agents to serve you.

One of the premier Spanish-speaking labor markets in the United States is Miami-Dade County, home to the City of Miami. An answering service based in Miami can tap the local labor market to attract a professional staff of Spanish-speaking answering service agents.

Fully Spanish/English Bilingual

Though you desire a Spanish-speaking answering service to serve your Spanish-speaking callers, don’t forget about your English-speaking customers. That’s why it’s critical that your Spanish answering service have Spanish/English bilingual agents who can deftly address callers in either language, according to your customer’s preference.

Conclusion

For a Spanish-speaking answering service that is set apart and poised to serve you with excellence, go with the telephone service experts at America’s Telephone Answering Service.

Contact us today to discover how we can serve you and your callers in Spanish, as well as English.