Many businesses are choosing to use a bilingual answering service in order to expand their market reach and communicate with a diverse population of customers. If you are considering switching to an answering service in Spanish, then you should know about all the benefits your company may see as a result.
Why Use a Bilingual Telephone Answering Service?
The growth of the Spanish-speaking population in the United States is projected to keep rising. Other than English, Spanish is the most common language spoken in U.S. homes, even by non-Hispanics. Because of this ever-increasing demographic, embracing a Spanish answering service will not only help your business, but it will also make the world a more accepting and diversity-friendly place to live.
Staffing and Hiring
Bilingual telephone answering services can help you solve your staffing and hiring issues. Finding qualified employees that will be able to manage calls in multiple languages is hard. You will be limited by your geographic location when you look at applicants.
Depending on your business, you may also need to have the phones answered at all hours of the day. Small businesses like plumbers, heating and a/c technicians, and electricians may need to deal with time-sensitive issues. This also expands to cover doctors and lawyers. When you add this to your hiring process, it gets even harder.
Outsourcing these issues takes the burden off your shoulders. You can add or decrease the number of phone lines easily and without any of the hassles of hiring new staff. You can rest easy knowing that a good answering service is going to screen their employees to make sure that fluent Spanish-speakers are able to help a diverse population with cultural sensitivity that reflects well on your business.
Expanded Client Services
Being able to communicate to customers in multiple languages, automatically widens your company’s reach. You can expand the ways to help your clients by having IT support, order-taking capabilities, and hotline coverage in multiple languages.
Sometimes a business will undergo a disaster where a large volume of incoming calls happens. Having a disaster backup plan with the call center you partner with can help you navigate through suck issues much smoother.
If your business is in the medical field, then a bilingual answering service is vitally important. You will need employees who have the specialized knowledge to respond to medically related calls. Being able to effectively communicate in multiple languages is even more important when it relates to someone’s health and their needs.
You can help a call center you hire by having an in-house employee work with them on training. You can have them write a customized script to help people answering the phone cover the right information and train them on your company’s specific issues and customer relations policies.
Once you have outsourced your phone answering needs to a bilingual answering service, then your staff is free to focus on other essential tasks to develop your business.