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Whether you’re ready to hire an answering service for the first time or you’ve used one for years and are looking for your next—and last—provider, there are three essential answering service qualifications to seek. These will help make the difference between a successful answering service collaboration and one that ends quickly. Here are the top three answering service qualifications that will produce successful outcomes. 1. A History of Success The first telephone answering service quality to look at is their tenure in the industry. Though many services brag about the year they started, don’t put too much stock in this [...]

A telephone answering service can really make all the difference to how professional your business looks. Unanswered or even missed calls will cost you money, and it will also reduce the satisfaction of your customers. If you enlist our Miami-based answering service on the other hand, you can feel confident knowing that you have someone who can answer calls on your behalf, as well as having someone who can optimize your entire communications process. Our team can boost your profit by giving you a bilingual, dedicated receptionist who will function as part of your team. It doesn’t matter whether you [...]

How Do I Set Up a Telephone Answering Service?  Are you ready to start using an answering service? Or has your current answering service let you down too often, and it’s time to switch. Whether you’re hiring an answering service or switching providers, it can be scary—almost overwhelming.  But don’t let that stop you. We make it as painless as possible to set up a telephone answering service. It’s easy with our handy and simple online sign-up form.  Here’s an overview of what to expect.  Pick Your Rate Plan  Knowing which service package to select is the hardest step. Seriously. Let’s [...]

How Much Does a Phone Answering Service Cost?  A phone answering service is a professional services vendor that answers telephone calls for their client companies. To provide the most effective communication solution, they hire people to handle this critical work. Though some businesses make the mistake of attempting to automate this task through technology, such as an answering machine or voicemail system, the reality is that most callers expect to talk to a real person, not fight with technology. They judge any non-human interaction as second rate.  This is where a quality phone answering service comes in. Their carefully screened [...]

What Is Call Answering Service?   What is call answering service? Does your business need one? In this post we’ll answer these two questions. First, we’ll break down what call answering service is. Then, we’ll discuss—albeit briefly—the many benefits it offers. Then you can decide if it’s the right solution for your company or organization. Call  The first word in the phrase call answering service is call. As in telephone call or phone call for short. In our world of instant access, the once-ubiquitous phone call may seem like a technology whose day has come and gone. Has email replaced [...]

How Much Does a Business Answering Service Cost? A business answering service is an essential communication tool that most every company needs, regardless of size. From the one-person operation all the way up to a large multi-location corporation, they all have one thing in common: they all have a telephone. Their customers and prospects call them whenever a need arises. This may be during the day or it may be in the evening or on the weekend.  It’s critical that your business answer those calls, either yourself or with the help of another company. A telephone answering service can handle [...]

How Does an Answering Service Work?  You’re not alone if you ever wondered, how does an answering service work? That’s a great question. Thanks for asking. You know the basics, of course: an answering service answers your telephone when you can’t. That’s the easy part, but how does this happen?  Answer Your Phone  Contrary to an episode on the old sitcom, The Courtship of Eddie’s Father, your answering service does not come to your home or business to answer your phone calls. Instead, you need to get your phone calls to them.  There are many ways to do this, but the [...]

How Much Does It Cost to Hire an Answering Service?  It’s a wise business decision to ask how much something will cost before committing to move forward. Therefore, it’s not surprising that business people wonder about answering service cost. We’ll cover that in a bit but first, consider the opposite question. How much would it cost to not hire an answering service?  The answer is both tangible and long-reaching. Not hiring an answering service can result in missed opportunities, lost sales, and frustrated customers. Mishandling phone calls, by not having an answering service, could damage your reputation, stir up negative [...]

If you’re a heating, ventilation, or air conditioning professional, then you could benefit from our after-hours call answering service. Not only do after-hours call answering allow you to help customers in an emergency but it also guarantees that you'll never miss an opportunity to gain a new client ever again.  How After Hour Call Answering Works The way after-hour call answering services work is simple: a customer calls your regular business telephone line. If they call out-of-hours - say when you've finished work for the day - then their call will be automatically forwarded to a representative who will act [...]

Pexels - CC0 License If you run an immigration law firm, employing a bilingual, 24-hour Spanish-speaking answer service offers a multitude of benefits, including capturing more leads. Think about it: which language are people in need of your services most likely to want to speak? In most cases, it will be Spanish.   Surprisingly, though, relatively few immigration law firms ever consider the advantages of implementing a bilingual law office answering service. They assume that communicating in English only is sufficient and that their clients will be able to adapt. After all, sometimes they can.  In business, though, that’s not the [...]