4 Benefits of an After-Hours Answering Service
Today’s consumers expect businesses to be accessible to them around the clock, 24/7. This presents a challenge since most businesses aren’t open that much, with limited hours of operation. They close for the day and their staff goes home, but what happens to their customers?
Fortunately, businesses of all sizes have options for handling after-hours phone calls and customer service requests. The best, most cost-effective solution comes from a telephone answering service that will take your phone calls after hours. Consider these after-hours answering service benefits.
1. Expand Availability
Though your staff goes home when your office closes, that doesn’t mean your phone line can’t keep working for you. The first of our after-hours answering service benefits is that it can expand your availability to provide around-the-clock coverage. This includes in the evenings and on weekends, as well as holidays too.
With the after-office hour’s availability that your answering service provides, you don’t need to worry about what happens to your customers’ phone calls when your office is closed. Through your answering service, you are available for them whenever they happen to call. This includes evenings, weekends, and holidays.
2. Improve Customer Service
People call for help when their need is the greatest. What happens if you’re not available to take that call? The answer isn’t good. People either hang up and call your competition or they’ll set and fume, getting more incensed until they can actually talk to you.
The second of our after-hours answering service benefits is improving customer service. Every business wants to offer better customer service, and every customer expects it. When you add the professional, yet economical, skills of one of today’s leading answering services into the mix, the result is around-the-clock customer service coverage that can’t be beat.
3. Better Retain Customers
Do you worry about losing business when your operation is closed? There’s no need to fret any longer. The third of our after-hours answering service benefits is that it enables you to better keep the customers you already have.
By partnering with your answering service to take your after-hours phone calls, your customers will receive the prompt attention and personal care that they expect. No longer will you need to concern yourself with them defecting to your competition when your office closes for the day.
4. Increase Profits
The fourth of our key after-hours answering service benefits is that it can actually help you increase your profits. This can occur directly through additional sales that you would have otherwise missed. It can also occur indirectly where customer service excellence today provides the path for additional sales tomorrow.
Capturing just one more order or extra sale can cover the cost of your answering service for a full month. That’s an amazing return on investment.
After-Hours Answering Service Benefits
Given these four benefits of expanded availability, improved customer service, better customer retention, and increased profits, it’s easy to see how a professional answering service can help your business thrive by covering your after-hours phone calls and customer communication.
If you want to improve your business and realize all these amazing benefits, contact us today to discover how we can serve you and your callers after office hours and 24/7 too.