Even with all of today’s technology and communication options, the telephone is still the preferred way for customers to contact a plumber, be it to connect with their existing provider or to find a new one. That’s why it’s critical to have a plumbing answering service covering your phones for you whenever you’re unable to or need to focus on other things.
Yet some businesses feel they don’t need an answering service for plumbers. “I already have enough business,” they say. They believe that they don’t need to answer their phone if they don’t feel like it, or that returning phone calls is optional. When their business slows, then they’ll take their telephone more seriously.
Wrong. Then it will be too late.
People remember companies that don’t answer their telephone or return calls. They’re not likely to give you a second chance—unless every other plumber treats them the same way. But that’s not going to happen, because professional operations hire a plumber answering service to cover their phone.
That means, when your business slows, theirs will continue strong.
Here are some of the ways that an answering service for plumbing companies can help your company thrive and be the go-to provider in your area.
After-Hours Phone Coverage
If you have office staff, they can answer all your phone calls during regular business hours. That’s 40 hours out of a 168-hour week. What happens the other 75 percent of the time?
You can ignore their calls. Not recommended. You can turn on that old answering machine—if it works. Not recommended. Or you can hire a plumbing contractor answering service to professionally answer and handle those after-hours calls. Recommended.
Office Hours Phone Answering
But what happens when your office staff wants to go out for lunch? Or take a break? What happens if they’re sick or need a personal day? What about vacations?
When these things occur—and you can count on it—you just hang around the office to answer those calls yourself, right? Bad idea.
Instead, tap a plumbing virtual receptionist at your answering service to handle those calls for you. You continue to do your work without interruption and know that your answering service will take care of your callers at the same time.
24/7 Telephone Support for Your Callers
What if you don’t have office staff, or they’re part time, or are too busy to answer your phone when it rings? You can combine after-hours phone coverage with office hours phone answering to provide you with around-the-clock, 24/7 telephone support for your callers.
Once you turn your phone over to your professional, polite, and personal plumbing answering service, you’ll never need to worry about your telephone calls again.
On Demand Phone Coverage
You may think these three scenarios—after-hours phone coverage, office hours phone answering, and 24/7 phone support covers everything. But there’s one more option to consider: on demand phone coverage.
It’s simple to use. When you want your plumbing answering service to handle your calls, simply forward your line to them. When you want to answer your calls, just turn off call forwarding. It’s that easy.
You’re in control and your phone is covered.
Let’s Get Started
Contact us at America’s Telephone Answering Service today to learn more about how we can be the last plumbing answering service you’ll ever need. And if you’re ready to start now, you can sign up online right away.