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If you’re a heating, ventilation, or air conditioning professional, then you could benefit from our after-hours call answering service. Not only do after-hours call answering allow you to help customers in an emergency but it also guarantees that you'll never miss an opportunity to gain a new client ever again.  How After Hour Call Answering Works The way after-hour call answering services work is simple: a customer calls your regular business telephone line. If they call out-of-hours - say when you've finished work for the day - then their call will be automatically forwarded to a representative who will act [...]

Pexels - CC0 License If you run an immigration law firm, employing a bilingual, 24-hour Spanish-speaking answer service offers a multitude of benefits, including capturing more leads. Think about it: which language are people in need of your services most likely to want to speak? In most cases, it will be Spanish.   Surprisingly, though, relatively few immigration law firms ever consider the advantages of implementing a bilingual law office answering service. They assume that communicating in English only is sufficient and that their clients will be able to adapt. After all, sometimes they can.  In business, though, that’s not the [...]

What Do Answering Services Do?  What does an answering service do? At a basic level, answering services answer telephone calls for their clients. But good answering services do much more than that.  A professional telephone answering service facilitates critical communication between the client and their client’s stakeholders. These stakeholders include customers and prospects, as well as vendors and the public at large.  To better understand this, let’s look at some specific things answering services do to fulfill this critical role of facilitating communication.  Answering Services Do Answer the Telephone  Everyone who calls a business expects someone to answer their call. [...]

How Much Does It Cost to Have an Answering Service?  When businesses and professionals think about hiring a telephone answering service, one of their first questions is, “How much does an answering service cost?” This is an understandable question because no one wants to commit to something that’s outside of their budget.  It’s also a hard question to answer. This is because many factors go into determining answering service cost. Looking at a rate sheet is a great start, but that doesn’t give individual business managers much clarity because it’s hard to know just how those rates apply to their [...]

Many businesses are choosing to use a bilingual answering service in order to expand their market reach and communicate with a diverse population of customers. If you are considering switching to an answering service in Spanish, then you should know about all the benefits your company may see as a result. Photo by CDC on Unsplash Why Use a Bilingual Telephone Answering Service? The growth of the Spanish-speaking population in the United States is projected to keep rising. Other than English, Spanish is the most common language spoken in U.S. homes, even by non-Hispanics. Because of this ever-increasing demographic, embracing [...]

What Is the Best Answering Service?  For businesses that care about their telephone, they want to find the best answering service. But with hundreds of options available, how can you find which one is the best? That’s not the right question. The smart way to frame this query is to ask what is the best answering service for your business? The answer you came up with may not be what your competitor or your friend determines is the best for them. Here are some areas to consider in determining which answering service best fits your business and its requirements.  The [...]

What’s the Point of an Answering Service? As you look at your business’s monthly expenses and annual budget, you may ask yourself, “What’s the point of an answering service?” That’s an astute question to ask, and there are many answers. Some initial ideas are to stand out from your competition, to provide great customer service, and to present yourself as a professional organization. Other considerations include to meet your customers’ expectations, to do all things with excellence, and to give you an edge over your competitors. This is just a start. With a bit of thought, you can surely come [...]

How Much Does an Answering Service Cost? When most people look for an answering service, one of the first things they ask is, “How much does your answering service cost?” This is an understandable question because it takes an objective look at a quantifiable answer. It makes business sense to know how much an answering service will cost. But is it the best question to ask? Let’s explore this a bit. A Bargain at Less Than Three Dollars a Day The cost of an answering service depends on how much you use it. If you use it a lot, the [...]

Are You Considering Switching Answering Services? Changing telephone answering services can present challenges, cause anxieties, and generate turmoil if not undertaken with intentional focus. Though switching answering services can be fast and easy when you transition to us at America’s Telephone Answering Service, a bit of planning can help make the process go even smoother. Now that you want to change answering services, you’re no doubt anxious to leave your current service in your rearview mirror and are anticipating what your new telephone answering service will provide for you. But before you move from the past into your future, spend [...]