Bilingual English-Spanish Answering Services can present challenges for you and your customers such as cross-cultural barriers and cultural variations. Many of the large answering services present issues like slow call answering, long hold times, inaccurate message taking, rude operators, mishandled calls and lack of attention to your needs. Clients have trusted America’s Answering Service for over 25 years because we understand these challenges and rise to the challenge and meet your demands. Our well selected and trained staff are the key components that make us the right solution for your company. We believe you’ll find a home for your call answering needs here.
Bilingual English-Spanish Answering Service
Do all your customers speak English as their primary language? Many do not. And for some who use English, it’s their secondary language, and they may struggle to fully say what’s on their mind.
A sizable percentage of these non-English-speaking people in the United States are Spanish speakers. The US Census Bureau puts the number of Spanish speakers in the US at 41 million. This amounts to 13 percent of the population or about one in eight people. Yes, one in eight people in the country speak Spanish.
Are you doing all you can to fully serve this 13 percent of the population? If you’re not, how much business are you losing? In today’s economy, you can’t overlook a business segment this large.
English Answering Service
What happens when these Spanish-speaking callers reach your English-only answering service? Some will try to muddle through only to end the call with frustration. And they’ll judge your business as inaccessible or uncaring as a result. Strike one.
Others may seek a family member or friend to interpret for them, which is a time-consuming task and carries its own set of annoyances. Again, they’ll blame you for forcing them to waste someone else’s time as they try to complete an otherwise-simple communication task. Strike two.
Most people who encounter a language barrier at an answering service will simply hang up. They’ll never call back. What will they do instead? They’ll call a business that speaks Spanish. When this happens you’ve lost business, and your competitor has gained a customer. Strike three.
Though there are a lot of telephone answering services in the United States, most of them focus on English. They are English only. These English-speaking answering services can address the 78 percent of the population who speaks English, but they’ll completely fail at the other 22 percent, most of whom speak Spanish.
Don’t dismiss one out of every eight callers just because they speak Spanish and your answering service doesn’t.
Bilingual English-Spanish Answering Service from America’s Telephone Answering Service
Even if you have just one customer who speaks or prefers Spanish, don’t disrespect them by hiring an English-only answering service. Instead, go with a bilingual English-Spanish answering service that excels in serving both English-speaking and Spanish-speaking callers.
Select the bilingual English-Spanish answering service experts from America’s Telephone Answering Service. Our bilingual agents are fluent in both English and Spanish.
America’s Telephone Answering Service will serve your English-speaking customers with excellence. And they’ll also provide that same superior level of customer service to your Spanish-speaking callers, including those who are more comfortable using Spanish.
Miami-based America’s Telephone Answering Service is ideally located to tap a skilled labor pool of bilingual English-Spanish speaking workers. Few bilingual answering services are so strategically located and perfectly situated as we are at America’s Telephone Answering Service.
We carefully screen for and hire staff with country-neutral Spanish accents. This is key for your Spanish-speaking callers who may be sensitive to country-specific accents and vocabulary.
The Next Step
Don’t write off your Spanish-speaking callers by using an English-only answering service. Instead go with our premier bilingual English-Spanish answering service professionals at America’s Telephone Answering Service.
Not only do we have one of the best English-Spanish bilingual staffs in the industry, but we’re also independently owned and operated. We’re large enough to provide consistent, professional service, and we’re small enough to care about each one of our customers in a personal, attentive way.
Don’t go with one of the big conglomerates who views your business as a number and your callers as a transaction. Instead go with America’s Telephone Answering Service, and we’ll treat both you and your customers with the utmost care.
Contact America’s Telephone Answering Service today to learn more about our industry-leading services or begin using our highly effective bilingual English-Spanish answering service.
No contracts. No hassle. No reason to put this off another day. Start using an answering service that speaks Spanish.