2023 Answering Service Pricing
Minutes
Additioinal Minutes
Emailing Messages
SMS Texting
Custom Answerphrase ?
Daily Message Summary ?
Call Patching per minute ?
Personalized Recorded Greeting ?
Entrepreneur
$89
100
$0.90
Free
$0.01 per msg
$10
Included
$1.00
$9
Small Business
$217
250
$0.89
Free
$0.01 per msg
$10
Included
$1.00
$9
Professional
$425
500
$0.88
Free
$0.01 per msg
$10
Included
$1.00
$9
Enterprise
$622
750
$0.87
Free
$0.01 per msg
$10
Included
$1.00
$9
Elite
$810
1000
$0.86
Free
$0.01 per msg
$10
Included
$1.00
$9
Premium
$2000
2500
$0.85
Free
$0.01 per msg
$10
Included
$1.00
$9
FEATURES
28-Day Billing Cycle
Some answering services bill once a month and others every 28 days. It’s important to understand the difference.
Some months have 31 days and others have 30. Then we have February with 28 or 29 days. This represents a 10 percent variance in length from one month to the next. Why does this matter? It matters because all other things being equal, the amount of usage from one billing to the next will also vary by 10 percent. This means that some bills could incur unexpected overages. This approach to answering service pricing makes budgeting a challenge.
To address these monthly fluctuations, enlightened answering services bill every 28 days. This produces increased consistency from one invoice to the next. Having 13 equal billing cycles reduces billing surprises that occur on the old monthly approach.
America’s Telephone Answering Service is proud to provide you with 28-day billing. This is an objective pricing model.
No Holiday Fees
Most answering services levy a surcharge if you want your phone answered on a holiday. Is this fair? Of course not. But they do it anyway. They see it as a slick way to jack up your bill and increase their profitability.
Progressive answering services see things differently. Their answering service rates do not charge holiday fees. When a holiday rolls around, they answer your phone calls just like always. And they charge you the same rate, just like always.
America’s Telephone Answering Service is pleased to put the kibosh on charging holiday fees.
No Set Up and Programming Charges
Another trick that most answering services do to generate additional revenue is charge a set up or programming fee. You must pay this before they will take a single call. Though this is a one-time charge—unlike the reoccurring holiday fees—it is also much higher.
If your answering service wants to charge you a set-up fee for the privilege of getting your business, factor this amount into your answering service cost analysis. Prorate their programming charges over one year and look at what your overall effective cost is. You could find it being 10 percent higher—or more—than what you expected.
America’s Telephone Answering Service is delighted to serve you without charging a set-up fee for the privilege.
No Contracts
An item related to answering service rates, pricing, and cost is contracts. Contracts lock you in and limit your flexibility. If you switch answering services and have signed a contract with your old provider, you’ll need to pay the contracted amount to your old answering service even though you’re no longer using them.
The only way around this is to not switch. That’s what they’re counting on. If their service isn’t good enough to keep your business, their contract will. That’s no way to operate.
America’s Telephone Answering Service is confident in the quality of their services and will never lock you in with a contract.
FREQUENTLY ASKED QUESTIONS
Personalized Recorded Greeting – Recorded greeting announcing company name and information with the option to press “zero” to reach an agent. This option will dramatically reduce the amount of agent time you consume.
Call Patching – We connect / conference you directly with your caller. ( useful to hide your caller ID information )
Log of all messages emailed to you daily
Any outbound phone calls made to your staff relaying messages.
Custom Answer Phrase – Standard answer phrase = Good Morning/Evening “Company Name” Answering Service How can I help you? Any further customization will be charged $10 per billing cycle.
We respect the privacy of our clients and do not furnish references at this time.
Great.
1. Visit our Sign Up page.
2. You’ll receive a welcome email with your forwarding number once your account is ready. It’s that simple!
We have proudly been serving customers over 25 years.
Most accounts can start with us the same day depending on the complexity of your account. We make signup and onboarding simple and easy.