Answering Service Rates & Pricing


Features

Minutes Included in Plan

Cost per minute over allowance

Bilingual Service

Custom Answer Phrase

Recorded Greeting Answerphrase

Dialing out to contacts

Daily Message Summary

Call Patching

Personalized Recorded Greeting

Recorded Greeting + Voicemail 

Basic Package

$79.99

every 28 days

100 minutes

$0.79

Included

$10

Included

Uses plan minutes

Included

$0.10 per minute

$0.05 per minute

$0.05 per minute

Economy Package

$192.99

every 28 days

250 minutes

$0.79

Included

$10

Included

Uses plan minutes

Included

$0.10 per minute

$0.05 per minute

$0.05 per minute

Professional Package

$375.99

every 28 days

500 minutes

$0.79

Included

$10

Included

Uses plan minutes

Included

$0.10 per minute

$0.05 per minute

$0.05 per minute

Intermediate Package

$547.50

every 28 days

750 minutes

$0.79

Included

$10

Included

Uses plan minutes

Included

$0.10 per minute

$0.05 per minute

$0.05 per minute

Elite Package

$710.99

every 28 days

1000 minutes

$0.79

Included

$10

Included

Uses plan minutes

Included

$0.10 per minute

$0.05 per minute

$0.05 per minute

Premium Package

$1750

every 28 days

2500 minutes

$0.79

Included

$10

Included

Uses plan minutes

Included

$0.10 per minute

$0.05 per minute

$0.05 per minute

Daily Message Summary – Log of all messages sent to you daily

Custom Answer Phrase – Standard answer phrase = Good Morning/Evening  “Company Name” Answering Service How can I help you?  Any further customization will be charged $10 per billing cycle.

Recorded Greeting Answerphrase – 10-second recording announcing your company name

Call Patching – We connect / conference you directly with your caller.

Personalized Recorded Greeting – Recorded greeting announcing company name and information with the option to press “zero” to reach an agent. This option will dramatically reduce the amount of agent time you consume.

Recorded Greeting + Voicemail – Same custom recorded greeting above with the option to press “1” to leave a voicemail (auto emailed to you).

Getting Started

We respect the privacy of our clients and do not furnish references at this time.

Great.

1. Visit our Sign Up page.

2. You’ll receive a welcome email with your forwarding number once your account is ready. It’s that simple!

We have proudly been serving customers over 25 years.

Most accounts can start with us the same day depending on the complexity of your account. We make signup and onboarding simple and easy.

We think there are a lot of reasons, but here are the top 5 our customers mention to us:

1. We are owner-operated, with the same personal service as when we started 20+ years ago.

2. Our service levels and attention to detail are superior to the large call center conglomerates.

3. Fast call answering and minimal hold time.

4. Fair pricing and accurate billing.

5. Our owner is personally available to assist you.

No. We never ask our clients to sign a contract. Our customers choose stay with us because of the high level of service and personalized attention they receive.

No, we never charge a setup or programming fee.

Billing Payments

We bill on a 28-day cycle which corresponds to the same schedule of our payroll. Your first month will be pro-rata for the days before the first billing cycle.

We utilize time billing which is explained on our pricing page.

Yes. All incoming calls are billable because our rates are based on operator labor.

Please see our pricing page.

No at this time we do not bill extra for holidays,

We accept Visa, Master Card, American Express, Discover, and Checks.

Price is not the most important consideration when selecting an answering service. Intangible qualities should be the primary determining factors. These include service quality, customer service responsiveness, and overall business integrity, among many others. 

However, once you’ve addressed these essential traits, the second item to look at is price.

Yes, answering service rates are important in your decision-making process, but they should come after evaluating the more important service-related characteristics.

When it comes to evaluating the cost of an answering service, here are some key items to consider.

28-Day Billing Cycle

Some answering services bill once a month and others every 28 days. It’s important to understand the difference.

Some months have 31 days and others have 30. Then we have February with 28 or 29 days. This represents a 10 percent variance in length from one month to the next. Why does this matter? It matters because all other things being equal, the amount of usage from one billing to the next will also vary by 10 percent. This means that some bills could incur unexpected overages. This approach to answering service pricing makes budgeting a challenge.

To address these monthly fluctuations, enlightened answering services bill every 28 days. This produces increased consistency from one invoice to the next. Having 13 equal billing cycles reduces billing surprises that occur on the old monthly approach.

America’s Telephone Answering Service is proud to provide you with 28-day billing. This is an objective pricing model.

 No Holiday Fees

 Most answering services levy a surcharge if you want your phone answered on a holiday. Is this fair? Of course not. But they do it anyway. They see it as a slick way to jack up your bill and increase their profitability.

 Progressive answering services see things differently. Their answering service rates do not charge holiday fees. When a holiday rolls around, they answer your phone calls just like always. And they charge you the same rate, just like always.

 America’s Telephone Answering Service is pleased to put the kibosh on charging holiday fees.

 No Set Up and Programming Charges

 Another trick that most answering services do to generate additional revenue is charge a set up or programming fee. You must pay this before they will take a single call. Though this is a one-time charge—unlike the reoccurring holiday fees—it is also much higher.

 If your answering service wants to charge you a set-up fee for the privilege of getting your business, factor this amount into your answering service cost analysis. Prorate their programming charges over one year and look at what your overall effective cost is. You could find it being 10 percent higher—or more—than what you expected.

 America’s Telephone Answering Service is delighted to serve you without charging a set-up fee for the privilege.

 No Contracts

 An item related to answering service rates, pricing, and cost is contracts. Contracts lock you in and limit your flexibility. If you switch answering services and have signed a contract with your old provider, you’ll need to pay the contracted amount to your old answering service even though you’re no longer using them.

 The only way around this is to not switch. That’s what they’re counting on. If their service isn’t good enough to keep your business, their contract will. That’s no way to operate.

America’s Telephone Answering Service is confident in the quality of their services and will never lock you in with a contract.

Moving Forward

As you can see, when it comes to answering service price there are many subtle differences. Don’t just look at the base rate because many answering services inflate their overall price by charging holiday fees, tacking on set up and programming charges, and obligating you through a contract. This is in addition to their unpredictable monthly billing mentality.

Skip the drama. Go with America’s Telephone Answering Service and enjoy their equitable prices and fair invoices.

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