After Hours Telephone Answering Service Solutions
When Your Business Is Closed, Make Sure Your Telephone Continues Working for You
If you’re like most businesses, you’re only open a fraction of each day’s 24 hours and each week’s 168 hours. For most businesses, this means being open 40 to 45 hours each week and closed the rest of the time. During hours of operation, you can meet with customers and receive their phone calls.
But what happens to those calls the rest of the time? If someone phones when you’re closed, after regular business hours, what happens to their call? Though it was once okay to let those after-hours phone calls ring, that’s no longer an acceptable business strategy.
Today, an unanswered phone means lost business and a negative reputation in the marketplace. Businesses that care about their customers and their future make sure that no phone call goes unanswered, regardless of when it occurs.
Aside from ignoring these all-important calls, here are three solutions to consider that will address after-hours phone calls.
The less than ideal After-Hours Telephone Answering Solution
At the most basic level, cash-starved businesses hook up an answering machine to their main telephone line or route calls to an impersonal voicemail system, sometimes called voicemail jail. At an elementary level, these technological solutions address the need of answering phone calls. But merely answering the phone is not enough.
Callers today expect a response from a real person, not dictating a recorded message in hopes that someone will someday listen to it and call them back—if they’re lucky. They called after business hours because they have a need they want to be addressed. They seek an immediate response, with an answering machine or voicemail system falling far short of meeting their expectations.
Few people will leave a message when they encounter a recording asking them to do so. What will they do? They’ll hang up and call your competitor. Your inexpensive technological solution to answer your phone has just lost you business. This is simply unacceptable.
The Expensive After-Hours Answering Solution
The second option is to hire additional staff to answer these after-hours phone calls. This provides a real person to answer every phone call. It’s customer service at its best. It’s also expensive.
If your business is open 40 to 45 hours a week, that means you’re closed over 120 hours. It also means you will need to hire three full-time people to answer your phone calls when your office is closed. Your prospects and your customers will love it. But your budget won’t.
Few businesses can afford to add three full-time people to the payroll just to answer after-hours phone calls. And even if you can afford it, why go to the extra expense when there’s a much more cost-effective answer.
The Importance of an After-Hours Telephone Answering Service
In today’s competitive business landscape, it is crucial to provide exceptional customer service at all times, even when your business is closed. Ignoring after-hours phone calls can result in lost business opportunities and a negative reputation. That’s why it is essential to invest in an after-hours telephone answering service that can address these calls promptly and professionally.
The Drawbacks of Basic Technological Solutions
While some businesses opt for basic technological solutions like answering machines or voicemail systems, these options fall short of meeting customer expectations. Callers want to speak to a real person who can address their needs immediately. Asking them to leave a message often leads to frustration and the possibility of them reaching out to your competitors instead. This outdated approach is simply not acceptable in today’s fast-paced business environment.
The Cost-Effective Solution: Hiring a Professional After-Hours Telephone Answering Service
Hiring additional staff to handle after-hours phone calls may seem like a viable option, but it can be costly and inefficient. Instead, businesses can turn to a professional after-hours telephone answering service. These services offer a cost-effective solution that bridges the gap between impersonal technology and expensive staffing. For a fraction of the cost of hiring additional employees, businesses can rely on the expertise of a dedicated team to answer calls, provide personalized assistance, and even take messages for follow-up during regular business hours. Additionally, these services can screen urgent calls and route them to the appropriate on-call person, ensuring a faster resolution for critical matters.
When it comes to after-hours phone calls, businesses need to prioritize customer service and ensure that no call goes unanswered. Investing in a professional after-hours telephone answering service is the ideal solution, providing personalized interactions, efficient handling of calls, and cost-effectiveness. Don’t miss out on valuable business opportunities or risk damaging your reputation. Contact us today to learn more about our comprehensive after-hours telephone answering service solutions.”
The Ideal After-Hours Telephone Answering Service Solution
Today’s advanced telephone answering services smartly fill this gap between impersonal technology and cost-prohibitive additions to your employee count and payroll. For a small fraction of the price of hiring just one person (who could only cover your phone for 40 hours a week), you could hire the professional staff at your telephone answering service to personally answer and proficiently handle every after-hours phone call.
When you turn your phone over to an after hours telephone answering service you will provide your callers with the personal interaction that they expect and the professional touch that only a real person can offer.
But your after-hours telephone answering service will do much more than answer the phone. They can answer routine questions for your callers and give out information to them.
Your after-hours telephone answering service can also take messages from callers who can wait until the next business day. In this regard, it’s important to note that most people are fine leaving a message with the person because they have confidence that someone will actually call them back. This doesn’t happen with automated solutions. And if you let your telephone answering service know your processes, they can even tell callers when to expect a return call and who will call them.
A final consideration of your telephone answering service is that they can route urgent calls to the appropriate on-call person. These critical calls can’t wait until the next business day. They need a faster resolution. And your answering service can screen these callers and make the appropriate decision on how to handle them based on your specific criteria.
Though you have options on how to handle your after-hours phone calls, only one makes sense from a cost perspective and a customer service standpoint: hiring a professional after-hours telephone answering service.
Contact us today so we can begin serving your business and your callers with our full-featured, flexible, and cost-effective after-hours telephone answering service solutions.
What is an after-hours answering service?
An after-hours answering service is a service that handles phone calls for businesses outside of their regular operating hours. It ensures that no phone call goes unanswered, providing a response from a real person instead of an impersonal voicemail system.
Why should I consider using an after-hours answering service?
Using an after-hours answering service ensures that your business doesn’t miss any important phone calls, even when you’re closed. It helps maintain a positive reputation in the marketplace and prevents lost business opportunities. Additionally, it provides a professional and personal touch to your callers, meeting their expectations for immediate response.
How does an after-hours answering service work?
When you hire an after-hours answering service, their professional staff will personally answer and handle every after-hours phone call on your behalf. They can answer routine questions, provide information, take messages, and even route urgent calls to the appropriate on-call person. This service is cost-effective compared to hiring additional staff and ensures that your callers receive the personal interaction they expect.”