It takes special agents to handle 24-hour service calls. Understanding and quick resolution are the hallmarks of our 24 hour answering services. Clients have trusted America’s Answering Service for over 25 years to meet the demands of client who operate 24/7. Understanding the specific needs, how to handle each individual situation, and the patience, care, and attention of a well selected and trained staff are the key components to finding the right solution for your company. We believe you’ll find that here.
Do you need a 24-hour answering service? Though the answer to this question might be obviously clear to you, there could be confusion to some as to the right way to answer it.
This post will provide insight so that you can make an informed decision on whether you need a 24-hour answering service to handle your business’s phone calls.
The most obvious application for 24-hour answering service—that is, an answering service to take your calls 24/7—is if you need around-the-clock coverage. This is ideal for entrepreneurs, small businesses, and those who need to have someone answer their phone at all times so they can better serve existing customers.
In this scenario, your 24-hour answering service will handle every call your business receives, whether day or night, evening or weekend, or on holidays. You will never need to answer your phone yourself, because they will answer every call for you.
However, just because you hire a 24-hour answering service doesn’t mean they have to answer every call. You can use your service on a selective basis according to the time of day and day of week that works best for your schedule, balancing your availability with their always-available service. In this way you can work together to provide continuous phone coverage for your callers.
Here are some options to consider:
Most people call businesses during regular business hours.
If you’re in the office, then you or your staff can answer these calls yourself. But what if you’re out of the office? What if the project you’re working on for an existing customer is more important than answering a ringing telephone?
In this case, daytime coverage is right for you. And a 24-hour answering service can provide it.
Other businesses can handle business-hours calls fine by themselves. It’s evening coverage where they feel the biggest need. Your 24-hour answering service can handle your evening calls, too, allowing you to answer calls during the day. Working in tandem, you and they will operate together to handle every call.
What about weekend telephone coverage? Your 24-hour answering service is available to handle that too.
Often this is in concert with evening coverage. In this way, when you go home for the weekend on Friday, your answering service will begin handling your phone calls. They’ll continue to do so throughout the weekend, until you return to your office on Monday morning.
A final consideration is holidays. Do you want your phone answered on holidays? If you care about your customers and prospects, you most certainly do. But not all answering services include holiday coverage.
Some holidays occur during the week and others on the weekend. You may have staff in your office on some weekday holidays, and they can answer your phone calls. But for most holidays, your employees are at home with their families. You don’t want them answering telephone calls on these special days any more than they want to.
A 24-hour answering service can handle your telephone calls around-the-clock, 24/7.
But they can also function on-demand or according to a schedule to work with your staff to provide seamless, continuous telephone answering service. Whether this is daytime coverage, evening coverage, weekend coverage, or holiday coverage, your 24-hour answering service can meet your needs.
That’s what 24-hour answering service coverage is all about. You answer when you can, and your service answers when you can’t.
Contact us today to learn more about our comprehensive telephone answering service options.