We think there are a lot of reasons, but here are the top 5 our customers mention to us: 1. We are owner operated, with same personal service as when we started 20+ years ago. 2. Our service levels and attention to detail are superior to the large call center conglomerates. 3. Fast call answering and minimal hold time. 4. Fair pricing and accurate billing. 5. Our owner is personally available to assist you.
Great. 1. Visit our Sign Up Page 2. Be sure to download and complete the credit card authorization on the final step of the sign-up if you want your service to go live immediately. 3. You'll receive a welcome email with your forwarding number within 2 hours during our office hours, or on the next business day if outside regular office hours. It's that simple!
Yes. Live answering service has been the hallmark of our business and always will be. We do offer sophisticated solutions for providing information to your callers, as well as voice mail and call screening without using operator time - thus reducing your bill. Ask us about these services to explore if they might benefit your business.
We provide local area telephone numbers for most areas of the United States. In the event a local number cannot be obtained, a Toll-Free number will be provided at a cost, for you to forward your phones to us.
Having been in business for over 20 years, we have worked with just about every vertical and specialty business out there. We train agents to service accounts in unique industries. Visit our specialties page to learn about the many types of businesses we serve.
On our end, there is no limit. Our flex-staffing allows us to quickly and easily scale based on call volume. However, some phone companies do limit the number of calls they will forward at a time. Please check with your local phone company to determine if they limit the number of calls that can be forwarded.
We have a lot of options for you to choose from. However, some delivery methods take longer and therefore will incur more operator time being billed. Emailing you a message is immediate and involves very little operator time. We can call you on your cell phone and relay the messages, however this involves more operator time. Alternatively, you may always dial in through your answering service forwarding number and retrieve them through an operator. No Charge: Alpha-Page Text/SMS Message E-Mail/PDA Charged: Any inbound/outbound call to relay the message. Calls In to Retrieve Message Calls Out to Cell Phone Calls Out to Landline Digital Beeper
We know that your customers' time, and your time, is valuable. Our flex-staffing model allows us to quickly scale agent available and nearly eliminate this problem faced with many answering services. Our average hold time is less than 20 seconds, and less than 10% of our calls are ever placed on hold.
We provide each call undivided attention. Unlike some services, we do not place a call on hold to answer another call. If for some reason a call on your account rings over 3 times, it is answered in your company name and answered by the next available agent.